Did you realize that you can assist future patients and your health professional at the same time just by submitting a brief, honest review online?
Since an increasing number of people depend on online reviews in choosing a healthcare practitioner, simply sharing your experiences can push someone to finally seek the help they need. Plus, you can enable your hearing care provider to attend to any issues that could enhance the practice—in turn producing a positive experience for future patients.
Are you ready to make a difference? The following are four additional reasons why you should review your hearing care professional on the web.
1. It’s simple to post a review online
Many hearing care providers have a website with a page dedicated to reviews, and this is the best place to start. Simply navigate to the website, find the review link, and write a short review directly on the website—all in less time than it takes to make a cup of coffee.
2. You can help people to finally get the help they need
According to a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will put their trust in web-based reviews as much as personal recommendations.
What that means is 8 out of 10 people will consider your review as sincerely as a personal suggestion. So if you had an enjoyable experience, publishing a positive online review is without question the best way to get the message out, aiding other people to get the same quality of care.
3. You can help cultivate a fair picture of the practice
Studies have shown that people are drastically more likely to post reviews following a bad experience than after a positive one. This creates a negativity bias that can portray the practice in a bad light.
No one is perfect—and no practice is either. Whether the negative reviews are warranted or not, they will likely get submitted. And if the positive experiences go unpublished, this will produce a distorted picture. If you feel that the practice is deserving of a good reputation, you can help them out by writing a positive review.
4. You can help your hearing care provider enrich the patient experience
We promote honest, respectful reviews, without consideration to whether those reviews are positive or negative. But we also think that making an attempt to resolve issues privately is the ideal place to begin.
If you’ve had an unfavorable experience, it’s almost always best to first contact the practice in private. Generally, the issues can be sorted out whereby both parties are pleased. Although, if the issues were not settled to your satisfaction, you may feel that your negative experience must be shared.
If that’s the case, in the name of honesty, you may want to publish respectful suggestions that can help the provider improve the patient experience. This ultimately helps the practice and brings about an improved experience for prospective patients.